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How *@#][!![]'#[@#]!* is this company?

Robbie8
Chatterbox
Message 7 of 7

Worst WiFi service in the whole of UK. 

NEVER reply to emails.  Constantly lose WiFi connection 

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6 REPLIES 6

Chris-TalkTalk
Support Team
Message 1 of 7

Hi Robbie8,

 

As previously advised, if you need assistance can you please update your community profile to include your:


  • Name

  • Telephone number

  • Alternative contact number

  •  

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
 

Thanks

Chris

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AllyM
Insightful One
Message 2 of 7

@Robbie8 , If you do actually want help with your issues rather than just to have a rant, then you do need to update your forum profile as you have previously been advised in order for staff to be able to take a look at your account.

 

 

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Debbie-TalkTalk
Support Team
Message 3 of 7

Hi Robbie8

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at the dropping connection.

 

Can I also refer you to our Community Guidelines

 

Thanks

 

Debbie

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Message 4 of 7

@AllyM, if you inadvertently type in a word that's on their banned list (and some very innocent words are actually on there, because the algorithm thinks they are abusive / swearing  / racist  etc, but in the context or in an idiom they might well not be) it will show as a whole load of random characters. The forum software is set to do this by default, and it can be quite a nuisance in some situations!

 

Anyway, the original was probably not what you see!

 

@Robbie8, the telephone number that Martswain mentioned is essential for Talktalk staff to identify your account. 

 

Please go via your avatar/name; settings; launch profile wizard. 

 

Staff reply Monday to Friday. 

Gliwmaeden2, a fellow customer.
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AllyM
Insightful One
Message 5 of 7

@Robbie8 , There isn't really any customer support via email. If you update your forum profile as @martswain suggests then staff on here will get round to replying at some point.

Alternatively, you can contact them by phone on 0345 172 0046 or via live chat here: Our live chat team - TalkTalk Help & Support (that page also includes the current phone and chat support opening hours - unfortunately no phone support on Sundays though)

 

@martswain , technically they didn't use any profanities, just a bunch of random characters.

 

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martswain
Philosopher
Message 6 of 7

@Robbie8  do you actually mean losing internal WiFi connections or that your router loses connection with external equipment with loss of internet.

 

What service and what model router do you have ?

 

What light(s) show on the router when the issue occurs ?

 

Add your TT landline number to your community profile so staff can identify your account.

 

Please don't use profanities, you'll just get banned.