9 hours ago
As previously advised, if you need assistance can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
@Robbie8 , If you do actually want help with your issues rather than just to have a rant, then you do need to update your forum profile as you have previously been advised in order for staff to be able to take a look at your account.
on 13-09-2021 07:37 AM
Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at the dropping connection.
Can I also refer you to our Community Guidelines
on 12-09-2021 08:52 PM
@AllyM, if you inadvertently type in a word that's on their banned list (and some very innocent words are actually on there, because the algorithm thinks they are abusive / swearing / racist etc, but in the context or in an idiom they might well not be) it will show as a whole load of random characters. The forum software is set to do this by default, and it can be quite a nuisance in some situations!
Anyway, the original was probably not what you see!
@Robbie8, the telephone number that Martswain mentioned is essential for Talktalk staff to identify your account.
Please go via your avatar/name; settings; launch profile wizard.
Staff reply Monday to Friday.
12-09-2021 05:55 PM - edited 12-09-2021 05:59 PM
Alternatively, you can contact them by phone on 0345 172 0046 or via live chat here: Our live chat team - TalkTalk Help & Support (that page also includes the current phone and chat support opening hours - unfortunately no phone support on Sundays though)
@martswain , technically they didn't use any profanities, just a bunch of random characters.
on 12-09-2021 06:58 AM
@Robbie8 do you actually mean losing internal WiFi connections or that your router loses connection with external equipment with loss of internet.
What service and what model router do you have ?
What light(s) show on the router when the issue occurs ?
Add your TT landline number to your community profile so staff can identify your account.
Please don't use profanities, you'll just get banned.