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How long does it talk to optimise a line

Raheela Iqbal
First Timer

on ‎19-02-2019 10:52 AM

Message 2 of 2

Problem with my broadband speed

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1 REPLY 1

Karl-TalkTalk
Support Team

on ‎19-02-2019 01:19 PM

Message 1 of 2

Hi

 

When a new line is connected BT ask to allow 7-10 days for a line to fully optimise so the DLM system has a chance to build up a 'data' history to consider when setting the required profiles.

 

If the line has been live for a while, then DLM should be optimising the line over 24hrs. 

 

Are you having an issue with your service or connection currently ?

 

If you add your home phone number to your Community Profile we can take a look.

 

Thanks

 

Karl. 

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