on 19-02-2019 01:19 PM
When a new line is connected BT ask to allow 7-10 days for a line to fully optimise so the DLM system has a chance to build up a 'data' history to consider when setting the required profiles.
If the line has been live for a while, then DLM should be optimising the line over 24hrs.
Are you having an issue with your service or connection currently ?
If you add your home phone number to your Community Profile we can take a look.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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