Broadband help

For queries about your TalkTalk broadband service.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

How to get a replacement router

sabresofparadise
First Timer
Message 5 of 5

Hi all, just wondering if it is possible to get a replacement router? I've just returned home after a couple of weeks away to find my router light turned off when it's always left on.  I tried turning it back on, I have plugged other devices in to the socket and they have worked without problems, I have also tried plugging it in to other sockets with no joy.

 

Any help appreciated, thanks in advance. 

0 Likes
4 REPLIES 4

Message 1 of 5

Hi sabresofparadise

 

That's great, thanks for letting us know.

 

Debbie

0 Likes

sabresofparadise
First Timer
Message 2 of 5

Hi, all sorted now thank you 

Debbie-TalkTalk
Support Team
Message 3 of 5

Hi sabresofparadise

 

The replacement router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

Skynet_TX
Community Star
Message 4 of 5

Hi @sabresofparadise,

 

If your TalkTalk supplied router appears to have died then the staff here will be able to help, they should be able to reply to this post tomorrow and will be able to arrange a replacement router for you.