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How to renew a contract and accept offer

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My contract stops on the 8th April and I found a better deal online but now due to coronavirus I decided to stay with talk talk and accept the offer they made me over the phone. Due to the COVID-19 all the phone lines and chat are closed so how we can be assisted if there is something wrong? They tell me to call in my account but I can't as noone is available , so what we do? I need to work from home and I can't be without internet. This is so frustrating...

Cristina