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Huawei router will not power on - OCE help please

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4 REPLIES 4
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66sep
Popular Poster

My TalkTalk router has suddenly stopped working. I was on the internet this evening when I suddenly lost my internet connection, currently tethered to my mobile to add this report.

I checked my router but none of the lights came on (not even the power light). It is now completely dead, I have checked the mains socket and it is working, the router is definitely faulty.

How do I go about getting a replacement, please?

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ferguson
Community Star

I have flagged this up to the OCE for you, they should pick it up tomorrow.

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Community Team

Hi

 

A replacement router is on the way.

 

Thanks

 

Karl. 

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66sep
Popular Poster

All received by next day courier, I was up & running again in no time. Thanks OCE Karl !!

 

Excellent customer support from TalkTalk !!

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Community Team

Hi 66sep,

 

Thanks for keeping us updated 🙂

 

Thanks