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Huawei router will not power on - OCE help please

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4 REPLIES 4
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Popular Poster

My TalkTalk router has suddenly stopped working. I was on the internet this evening when I suddenly lost my internet connection, currently tethered to my mobile to add this report.

I checked my router but none of the lights came on (not even the power light). It is now completely dead, I have checked the mains socket and it is working, the router is definitely faulty.

How do I go about getting a replacement, please?

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Community Star

I have flagged this up to the OCE for you, they should pick it up tomorrow.

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Community Team - TT Staff

Hi

 

A replacement router is on the way.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Popular Poster

All received by next day courier, I was up & running again in no time. Thanks OCE Karl !!

 

Excellent customer support from TalkTalk !!

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Community Team - TT Staff

Hi 66sep,

 

Thanks for keeping us updated 🙂

 

Thanks