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I need to cancel my installation as I have no phone line to connect my router

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2 REPLIES 2

does anyone know how I can cancel my installation appointment with openreach tomorrow? I have no phone line to connect my router to, and I’m told I’ll be charged a fee if I don’t have it ready for an engineer

Ste_Nix14
Community Star

I'm not sure who gave you that information but its incorrect. Your Engineer appotiment will be to check and install a Line if you haven't already got one as part of your service to go Live.

Steve -
Have you tried turning it off and on again!
OCE_Debbie
Community Team - TT Staff

Hi Bennybrusco83

 

The engineer will install a line as part of the installation.

 

Thanks