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I need to cancel my installation as I have no phone line to connect my router

Bennybrusco83
First Timer
Message 3 of 3

does anyone know how I can cancel my installation appointment with openreach tomorrow? I have no phone line to connect my router to, and I’m told I’ll be charged a fee if I don’t have it ready for an engineer

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Message 1 of 3

Hi Bennybrusco83

 

The engineer will install a line as part of the installation.

 

Thanks

 

 

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Ste_Nix14
Community Star
Message 2 of 3

I'm not sure who gave you that information but its incorrect. Your Engineer appotiment will be to check and install a Line if you haven't already got one as part of your service to go Live.

Steve -
Have you tried turning it off and on again!
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