It's the new router that is provided free with the 12-month fixed-fee package.
I'm sorry to hear this and we can replace this for you.
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated.
Updated. However I don't have a telephone number as I have a disability.
Is this the correct number showing on your Welcome Pack? The number provided in the Private Notes section looks like an order number and not the account number.
Has your service gone live with TT yet?
Please do not post the account number on this thread.
Apologies. I have updated with the account number.
Hi Chris, yes please.
Thanks very much.