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Inconsistent Wi-Fi

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4 REPLIES 4
mikep6dd
Problem Solver

Having been suffering for some time from intermittently stalling wi-fi reception, I resorted to the guide on this subject produced by Community Star Keith French. Having submitted to him the analysis of my wi-fi performance he has recommended that as I'm using the Sagemcom hub,  I should initially request that TalkTalk disable their remote diagnostic utility known as 'Wi-Fi Optimisation', please can this be disabled for me?

 

Once this has been done, I can continue to investigate the matter further.

KeithFrench
Community Star
Solution

I will ask the OCEs to disable this for you.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

OCE_Debbie
Community Team - TT Staff

Hi mikep6dd

 

I'm sorry for the delay. This has now been switched off as requested.

 

Thanks

 

Debbie

mikep6dd
Problem Solver
Thank you.
OCE_Debbie
Community Team - TT Staff

Hi mikep6dd

 

No problem, please let us know how you get on.

 

Thanks

 

Debbie