Installation

[Wollybee89]

I had installation sorted for today. Engineer was unable to complete because he can't access my property due to covid-19 procedures. My current provider will end contract shortly and I'm going to be left with no broadband with two children who need to be schooled from home. Tried call center and they keep giving me 'line closed' message then hanging up. What can I do 

[OCE_Michelle]

Hi Wollybee89,

Did the engineer advise what work needed to be completed at the property?

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated. 

Thanks