Broadband help

For queries about your TalkTalk broadband service.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Intermittent Broadband

Frustratedone
First Timer
Message 3 of 3

After years of great service my broadband connection is breaking down during the afternoon, which extends into the early evening.  I have chatted with the techs, who sound very convincing with their explanations and various tests, which culminate in me getting no further with the problem.  Why can't we have a simple phone number to ring instead of useless Q&A's which resolve nothing.  I have just signed up for another two year contract, so am somewhat disappointed at  their approach.  I am on Fibre 150.

Can anyone out there direct me to a personal contact point i.e. a telephone number please.

 

Many thanks. Mike

Mike Cooper
0 Likes
2 REPLIES 2

Michelle-TalkTalk
Support Team
Message 1 of 3

Hi Frustratedone,

 

I'm sorry to hear this. I've run a test on the line which hasn't detected a fault, however the connection does look unstable. Can I just confirm, when the connection drops do the lights change on the router or the modem?

 

Thanks

 

0 Likes

Ste_Nix14
Community Star
Message 2 of 3

Support staff will be back in the morning and should be able to direct you to the correct team to deal with this.

Steve -
Have you tried turning it off and on again!
0 Likes