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Intermittent Broadband

mjb2112
First Timer
Message 6 of 6

I am in the AB56 postcode area and have been getting intermittent broadband, with it going off for 20 seconds at a time, sometimes 4 or five times an hour. Yesterday (4th August), it was also off for an hour from 11am and 5 hours from 5pm to 10pm. I switched my router off ovenight, it came back on again, but there has still been 4 or 5 short periods of downtime in an hour period. Not conducive to online meetings or music streaming.

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5 REPLIES 5

Message 1 of 6

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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mjb2112
First Timer
Message 2 of 6

Many thanks for this information

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Karl-TalkTalk
Support Team
Message 3 of 6

Hi

 

Your line is affected by an outage. An incident is raised for this and our engineers are working on this currently.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 4 of 6

Many thanks for this, I have updated these details.

 

The issue is still ongoing, intermittent, three outages during a 16 minute Teams meeting, not good

 

 

I have done the line tests and they say everything is ok

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Skynet_TX
Community Star
Message 5 of 6

Hi @mjb2112,

 

It would be worth going to the Service Centre to run a connection test on your line, this will indicate if there is currently a fault affecting your service. You can also access this from the ‘My Account’ site.

 

Also, if you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line).

 

If your master phone socket has a test socket then you could also try the router in there, that would then eliminate any of the phone wiring in your home as being a possible cause of the problem.

 

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

 

Don't post any personal details in this thread, just add them to your community profile.

 

Then they will hopefully be able to respond to this post tomorrow.

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