cancel
Showing results for 
would you rather see results for 
Did you mean: 
Need help?

Intermittent broadband & playback on tv bix

Reply
5 REPLIES 5
AltoSolo
Chatterbox

My broadband keeps switching off. Router showing red light i re set it and okay for a while then drops again. Tried to view recorded tv program and just get black screen. I’ve check all microfilters and power plugs. When it works it’s fine. I live 93yrds from openreach service station so my normal speeds are amazing. It’s only since the outage a week ago that this keeps happening 

Altosolo (Vintage Dresser)
Community Team

Hi AltoSolo

 

I'm sorry to hear this.

 

The line tests are clear. I think we should send a replacement router for testing, would you like me to arrange this?

 

Thanks

 

Debbie

AltoSolo
Chatterbox

Yes please Debbie, it’s happened again today after reboot router is stuck on red for internet.

also this is now showing 

F3A9C455-8BF7-4CA9-A886-E4E9D2FDB674.png

 

Altosolo (Vintage Dresser)
Community Team

Hi

 

Router is on the way to you.

 

Thanks

 

Karl. 

AltoSolo
Chatterbox
Great all working again now thanks for the assistance and new router
Altosolo (Vintage Dresser)
Community Team

That's great news, thanks for letting us know 🙂

Chris