on 15-08-2021 06:03 PM
I have ADSL with this device:
TalkTalk Wi-Fi Hub
Device Type: DG8041W
Every 10-15 minutes my internet will stop working. I won't be able to load websites on a laptop or have internet on the phone. But ping www.google.com works fine during this time. The modem itself says "connected" and shows no issues. I have tried restarting it many times still same thing.
This happens if i'm on wifi and with ethernet cable so it's not wifi. What would cause ping to work but no actual internet?
Some stats of my line:
Upstream noise safety coefficient (dB): 10.0
Downstream noise safety coefficient (dB): 6.1
Line standard: ADSL2+_ANNEX_A
Upstream line attenuation (dB): 26.1
Downstream line attenuation (dB): 36.9
Upstream output power (dBm): 12.5
Downstream output power (dBm): 21.8
DSL up time: 7 days 17 hours 3 minutes 4 seconds
Shows it has been up for 7 days but the internet has been cutting out for a few minutes continuously this week ( i went through all the trouble shooting steps last weekend).
on 18-08-2021 11:59 AM
on 18-08-2021 09:17 AM
I can see that DLM has changed the profile again as the connection looks stable/error seconds are low to increase the sync speed. How is the speed and performance of the connection at the moment?
on 18-08-2021 08:26 AM
Hi support! Today i had an outage again for a few minutes (at 8:15am). When I login to the router I can see the details below. It looks like it reconnected at 3.30am and now the SNR is much lower? Is there a reason it reconnects with a different setting? Or is this maybe a firmware issue on the router? i'm on Version v1.05t
|DSL synchronization status:||Up|
|Upstream line rate (kbit/s):||1019|
|Downstream line rate (kbit/s):||8586|
|Maximum upstream rate (kbit/s):||1144|
|Maximum downstream rate (kbit/s):||9964|
|Upstream noise safety coefficient (dB):||10.1|
|Downstream noise safety coefficient (dB):||4.4|
|Upstream line attenuation (dB):||22.2|
|Downstream line attenuation (dB):||36.8|
|Upstream output power (dBm):||12.7|
|Downstream output power (dBm):||21.5|
|DSL up time:|
0 day 4 hours 51 minutes 13 seconds
on 16-08-2021 02:27 PM
The profile can only be optimised to select the best balance between speed and stability. We cannot manually select a speed, so this will be the best the line can achieve.
See how the stability hold up over the next day or two.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 16-08-2021 02:20 PM
So far so good! I haven't had a connection drop all day. I do see the line is conected with this speed:
Download: 8.00 Mbps
Upload: 1.00 Mbps
Is there any chance to increase the download speed or is this the best I can get for Fast Broadband package? (i don't have fibre in my area).
on 16-08-2021 08:49 AM
I'm sorry to hear this. I've run a test on the line which hasn't detected a fault, however I can see that at times the SNR is dropping low which can affect the stability, speed and the performance of the connection so I've optimised the connection now and the SNR has increased. Please let us know how the connection now compares over the next 24hrs.
on 15-08-2021 06:34 PM
For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.
Don't post any personal details in this thread, just add them to your community profile.
Then they will hopefully be able to respond to this post tomorrow.
on 15-08-2021 06:04 PM
Forgot to say when it stops working, If I wait 3 minutes the internet just starts working again. I thought it was disconecting and reconnecting but the modem says it's been connected the whole time.