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I now have a new router via this site. I also have a new Dell computer which runs Windows 10 and Kaspersky.
However, I am so frustrated that the internet is not working well for me and frequently times out, giving the error message INET_E_CONNECTION_TIMEOUT. Sometimes I cannot get on to Google at all - it times out; sometimes I can get on to online banking right through to a list of my accounts but when I press for a statement, it times out. I have tried other sites and again, sometimes I can get on to them but once I have gone through a couple of screens, it times out.
There is no problem at all with my ipad mini or iphone and we have another lap top which seems to be working well, although we did find a problem with a different online banking system, which timed out.
I feel there must be a setting somewhere setting the length of time that the computer will try to access a site which needs to be changed to a longer time length.
Any ideas please. At present this new computer is not worth having as it is so unreliable.
Sorry to hear you're experiencing problems with your service. Just to confirm, do you get this error in MS Edge? Have you tried a second internet browser on the same machine?
Have you only experienced the problem since receiving the new router?
Thank you for your reply.
Yes, it is since we had the new router but that coincided with me getting the new laptop. There is no problem with my iPad or the other computers in the house most of which run Windows 10. We also changed from Norton to Kaspersky about the same time.
We have now tried Mozilla Firefox but it gets hung up on TLS handshakes for ages and then times itself out although it does try a lot longer than Microsoft edge.
We found that there was a large Microsoft update trying to get through and it had been trying, unsuccessfully every day for several days. We managed to get this through and thought it might be the problem, but evidently not.
lloyds bank is my main problem but there are other sites as well and it even rejects Google sometimes. It is very intermittent. BBC I-player seems to work OK.
I went onto lloyds first thing this morning and got right through security to my statements. Now it just times out or if I use Firefox it gets stuck on handshakes.
Cthanks. Have checked but it is not on.
However, it is very odd but seems to relate to wifi. When accessing banks via wifi it usually does not connect and gives the error message but if you plug in the Ethernet connection, it goes through without trouble. It's still work in progress.
I have just been advised that some routers now have added security software. Bearing in mind that my router is new, is this likely and if so, how do we get round it please?