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Internet and phone down in the Glasgow (G13) area

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5 REPLIES 5
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First Timer

Anybody else having the same problem? Went through the service status test and it detected a problem, but didn't say if it was a problem in the area or specific to myself.

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Community Team - TT Staff

Hi 

 

I'm sorry to hear this.

 

I've completed a line test which has detected a possible issue.

 

Do you still have the no dial tone fault?

 

Thanks

 

Debbie

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First Timer

I fixed the problem myself. I found that the external BT cable is actually joined together using a connector strip before it comes into my house. Looks like over time the weather has gotten to it and one of the connector screws had rusted away. I replaced the connector strip and it's all good now.

 

However, I fixed this last night around 6pm, so I'm not sure why you saw a fault when you ran a line test this morning? 

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Community Team - TT Staff

Hi

 

Thanks for your reply.

 

Would you still like me to raise this over to Openreach to investigate the possible line issue or would you prefer to monitor the connection first?

 

Thanks

 

Debbie

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First Timer

I had already raised the problem through the TalkTalk Twitter helpline and an engineer had been requested. After it was fixed I told them to cancel the Openreach engineer. All good now, thanks anyway.

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Community Team - TT Staff

Hi

 

Ok no problem. I'm glad to hear that this fault has been resolved.

 

If you do experience any further issues then please let us know.

 

Thanks

 

Debbie