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Internet constantly disconnects when raining

kbmuser54
First Timer
Message 3 of 3

Hi there, pretty much without fail my internet will disconnect even when its raining lightly. There's also random disconnects as well yet my service status says everything is fine. There are people in the household that have to work from home using government websites (such as nhs) which is very unforgiving when you lose connection as often as it does here.

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Message 1 of 3

Morning,

 

Can you please update your community profile to include your:

 


  • Name

  • Telephone number

  • Alternative contact number


  •  

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

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Skynet_TX
Community Star
Message 2 of 3

Hi @kbmuser54,

 

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

 

Don't post any personal details in this thread, just add them to your community profile.

 

Then they will hopefully be able to respond to this post tomorrow.