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Internet disconnects at 12pm Sunday, every Sunday

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4 REPLIES 4
First Timer

I say disconnnect, What I mean to say is I can continue to use things that I was already connected to before Sunday 23:59 way into the night, but creating new connections isn't possible from 00:00 - 00:59 Monday morning. 

 

This problem is stunningly similar to this post: https://community.talktalk.co.uk/t5/Fibre-Broadband/Internet-Stops-Working-Midnight-to-1am/td-p/2303...

 

I'm sure you are getting reports of the same fault to other households across the country. Please can you do the same 

 

It does sound like a DNS fault, If you could kindly change the DNS servers for my area that would be much appreciated 🙂

 

@OCE_Michelle 

@OCE_Karl 

@OCE_Debbie 

@OCE_Chris 

Community Team - TT Staff

Hi gingle,

 

I'm sorry for the delay. Just to confirm, are you using HomeSafe?

 

TalkTalk HomeSafe - An Overview

 

Thanks

 

First Timer

I am not using homesafe

Community Team - TT Staff

Hi gingle,

 

Thanks for confirming this. Could you activate HomeSafe in My Account and as soon as this is active then deactivate HomeSafe again. This should then resolve the issue that you're experiencing during this time. Please let us know how you get on.

 

Thanks

 

Community Team - TT Staff

Hi gingle,

 

How are you getting on? Did you try adding and then removing HomeSafe in My Account?

 

Thanks