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Internet down phoneline ok

willsnnats
First Timer
Message 2 of 2

Please can anyone advise regards a solution to there being no internet but the phone line is fine but there is no  internet with the router light just showing orange .Dropped out the power for a couple of hours , proved the phone socket is working with phone  but problem still exists.Many Thanks Jonny

Stick to the six 'P' s
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1 REPLY 1

Michelle-TalkTalk
Support Team
Message 1 of 2

Hello,

 

I'm sorry to hear this. The line test is clear, however it shows that the router is powered down/switched off. Is the router currently switched on at the moment? Do you have an alternative router that you can test with please?

 

Thanks

 

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