today my internet has completely gone off. There is a solid amber light on the front. I have checked service on the website which says it is fine. I have turned off and also restarted but all it does is flash lights then go back to solid amber. What can I do? I have a previous now tv router, would that work?
Hi @Saraheast17 ,
There is probably no harm in trying what other router you have, just to see if it does connect.
If you have a landline phone can you check to see if that is working normally (i.e. you have a dial tone and no noise on the line).
For one of the TalkTalk OCE's on this forum to be able to look into this you will need to update your community profile to include your name, landline telephone number & alternative contact number. This will allow them to identify you, and they will then be able to check your connection and router.
Don't post any personal details in this thread, just add them to your community profile.
The staff on this forum won't be around until Monday now, so you may get faster support by using the live chat or phoning up over the weekend, however the staff on this forum will be able to help next week if you are still having problems.
Can you please add your home phone number or Account number to your Community Profile so I can locate your details.
If unsure of your phone number, simply dial 17070 from your land line phone and this will confirm the number for you.
Please post back on this thread when this has been done..
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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