Internet drop out

[OCE_Debbie]

Hi Tony

Apologies, I can't see if this show as enabled?

Thanks

Debbie

[tonyj]

Hi Debbie,

Sorry that was not very legible. I have attached another screen shot. I cannot find any other reference to TR069.

Regards,

TonyJ

ps having trouble making it attach, so have done a cut and paste instead.

Interface Received Sent  Byte Packet Error Discarded Byte Packet Error Discarded

INTERNET_TR069_R_VID_101	471153482	3818316	0	0	329293355	2456069	0	0
INTERNET_TR069_R_ETH1	0	0	0	0	0	0	0	0
Other_R_0_65	0	0	0	0	0	0	0	0
INTERNET_TR069_R_0_38	0	0	0	0	0	0	0	0

[OCE_Chris]

Hi tonyj,

Thanks for that, unfortunately we still can't communicate with your router, how has your connections been over the weedend?

Chris

[tonyj]

Morning Chris,

Connections over the weekend seemed to be stable with no drop outs.

Speed and health tests all good (apart from the yellow warning triangle referring to no router access)

Regards,

TonyJ

[OCE_Debbie]

Hi TonyJ

If you do experience any issues with the performance of the connection then please let us know.

Thanks

Debbie

[tonyj]

Hi Debbie,

Yes of course I will, and thanks again for your help.

Kind regards,

TonyJ

[OCE_Debbie]

Hi TonyJ

No problem 🙂

Debbie

[tonyj]

Hi Debbie, Happy New Year.

Further to last months issues, I have been trying for the last couple of days to carry out a periodical speed check. Unfortunately all I get is a message 'unable to connect to server'.

Also, I am unable to view my account billing.

All other internet access seems to be ok.

Kind regards,

TonyJ

[OCE_Karl]

Hi

Do you get any errors when trying to sign in to my account ?

Thanks

Karl. 

[tonyj]

Hi Karl,

Funnily enough, I can now see my latest bill in my account, but still get the following message when trying to do a speed check :-

Unable to connect to a server at this time. Please try again later.

Kind regards,

TonyJ

[OCE_Karl]

Hi

I also find the speed test -  Sam Knows Speed Test  to be reliable.

Thanks

Karl. 

[tonyj]

Thanks Karl, that worked a treat.

Regards,

TonyJ

[OCE_Karl]

No Problem 🙂

Karl