Hi Tony
Apologies, I can't see if this show as enabled?
Thanks
Debbie
Hi Debbie,
Sorry that was not very legible. I have attached another screen shot. I cannot find any other reference to TR069.
Regards,
TonyJ
ps having trouble making it attach, so have done a cut and paste instead.
Interface Received Sent Byte Packet Error Discarded Byte Packet Error Discarded
INTERNET_TR069_R_VID_101 | 471153482 | 3818316 | 0 | 0 | 329293355 | 2456069 | 0 | 0 |
INTERNET_TR069_R_ETH1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Other_R_0_65 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
INTERNET_TR069_R_0_38 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Hi tonyj,
Thanks for that, unfortunately we still can't communicate with your router, how has your connections been over the weedend?
Chris
Chris, Community Team
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Morning Chris,
Connections over the weekend seemed to be stable with no drop outs.
Speed and health tests all good (apart from the yellow warning triangle referring to no router access)
Regards,
TonyJ
Hi TonyJ
If you do experience any issues with the performance of the connection then please let us know.
Thanks
Debbie
Hi Debbie,
Yes of course I will, and thanks again for your help.
Kind regards,
TonyJ
Hi Debbie, Happy New Year.
Further to last months issues, I have been trying for the last couple of days to carry out a periodical speed check. Unfortunately all I get is a message 'unable to connect to server'.
Also, I am unable to view my account billing.
All other internet access seems to be ok.
Kind regards,
TonyJ
Hi
Do you get any errors when trying to sign in to my account ?
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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Hi Karl,
Funnily enough, I can now see my latest bill in my account, but still get the following message when trying to do a speed check :-
Unable to connect to a server at this time. Please try again later.
Kind regards,
TonyJ
Hi
I also find the speed test - Sam Knows Speed Test to be reliable.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
No Problem 🙂
Karl
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE