Thanks for keeping us updated. One of the line tests have detected a potential fault towards the property. I can see from one of your posts that your master socket doesn't have a test socket.
Is the router connected to the master socket at the moment? Do you have any extension sockets? Is the voice service clear with no noise on the line? Have you ever tested with a different router?
Router arrived and setup. Initial speed test comes in at 10.4 & 0.7.
Health check still has yellow warning triangles against stability and speed.
However, the installation instructions state that it could take several days for the router speed to stabilise, so I shall report back to you again next week if that's ok.
As promised, I have rerun a speed check now that the router has had time to stabilise.
The results are :- 37.2 download, 7.7 upload.
The health check icons now show speed and stability with green ticks.
The router icon has the following message alongside it :-
We have not been able to identify your router or its software version
Apart from a drop out last Tuesday morning at 06:30, when the router did a complete reboot with no input from me. (I guess this may have been initiated from your end)
So all looking pretty good.
Many thanks to all of your OCE's for their help.
Thanks for keeping us updated 🙂
I'm also unable to connect to your router to check the firmware. It may be worth factory resetting your router using the pin hole reset for ten seconds.