on 14-07-2021 05:19 PM
Every day for several hours my internet is dropping off. I have done a speed test and I am not getting anywhere near my guaranteed speed level. This has been happening for weeks now. Not very happy at paying £27 a month for half a service. Can you please help. Thank you.
on 29-07-2021 02:59 PM
on 29-07-2021 01:44 PM
Hi, An Openreach engineer has been today and has hopefully fixed the line. Speed is a little slow, will this speed up? The main thing though is that I am back online and able to watch a little catch-up tv 😁. A big thanks to everyone who has helped. Karl.
on 27-07-2021 08:05 AM
I've logged this back to Openreach for further investigations. Openreach may contact you directly of they need to access your home. If you don't hear anything by Thursday can you bump the thread and we'll check for updates
on 26-07-2021 07:43 AM
I'm really sorry to hear this and I will take a look now. I've re-run the line test which has detected a possible fault. Is the voice service currently ok with no noise on the line? If the voice service is ok then please let us know and we will raise this over to Openreach as a broadband fault.
on 23-07-2021 09:21 AM
on 21-07-2021 01:57 PM
on 20-07-2021 04:08 PM
Hi Chris, still having trouble. Very little Internet since my last update. Still keep losing connection and when I am online not getting anywhere near my guaranteed speed. Thanks Karl.
on 20-07-2021 09:58 AM
on 18-07-2021 05:39 PM
Firstly can I just say thanks for all the help so far. Alas I have had another day of terrible connection. The morning was fine although my speeds were about 15meg. Then from about lunch time I've had very little internet. Thanks in advance Karl.
on 16-07-2021 06:50 AM
on 15-07-2021 03:54 PM
@NOThappy69, details on how to access your test socket (if your master phone socket has one) can be found here : https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432
on 15-07-2021 06:50 AM
I'm really sorry to hear this.
I've completed a line test which has detected a potential fault.
Can I just check, is the router at the test socket at the moment?
on 14-07-2021 08:02 PM
Do you know if the problem is with the router losing its connection to the internet (in which case a light on your router which is normally constantly lit will change colour or flash), or is it that you are losing Wi-Fi connection between your device(s) and your router (in which case the light(s) on the router will just carry on looking normal).
Do you have any ‘wired’ devices, do they also lose connection ?
If your router is losing its internet connection a lot then this will have a knock on effect on your speeds.
The TalkTalk staff on this community will be able to help, they will hopefully be able to respond to this post tomorrow.