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Internet keeps going down

Tristan2
First Timer
Message 3 of 3

Keep loss sing Internet 

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2 REPLIES 2

Karl-TalkTalk
Support Team
Message 1 of 3

Hi Tristan2

 

If you can answer the questions above, that will give a little more information to allow us to look into this for you.

 

Thanks  

 

Karl. 

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Skynet_TX
Community Star
Message 2 of 3

Hi @Tristan2,

 

Do you know if the problem is with the router losing its connection to the internet (in which case a light on your router which is normally constantly lit will change colour or flash), or is it that you are losing Wi-Fi connection between your device(s) and your router (in which case the light(s) on the router will just carry on looking normal).

 

Do you have any ‘wired’ devices, do they also lose connection ?

 

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

 

Don't post any personal details in this thread, just add them to your community profile.

 

Then they will hopefully be able to respond to this post tomorrow.

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