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Internet not working

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2 REPLIES 2
Yolanda
Chatterbox

Internet has not been working since lunchtime.  I have to work from home and have lost a whole day s work without internet.  

In addition my children are not able to do any of the schoolwork that has been set for them.

 

Talk Talk - please help.

Yolanda Crosse
ferguson
Community Star

Hi @Yolanda sorry to hear this. If you would like the online support team to help, make sure that your personal details including TalkTalk landline number are complete on your community profile here so that they can link your forum identity with your account and then wait for them to respond.

 

OCE_Michelle
Community Team - TT Staff

Hi Yolanda,

 

I'm sorry for the delay in getting back to you and I'll take a look now. I've run a test on the line which hasn't detected a fault, however I can see that the router hasn't authenticated.

 

Have you tried switching the router off for a full 30 minutes and then retested? Do you have a dial tone? Does your master socket have a test socket?

 

Thanks