Internet speed

[Grace721]

The internet in constantly 0.33mpbs which is rubbish I can’t event load anything causing me to use 10gb of my own data in 2 days the internet is never good and the problems are never resolved 

[Divsec]

Hi @Grace721 how are you getting on with the new router? 

Sometimes after a new bit of kit things can take a while to settle down.

How are you checking your speeds? Wired ore  wireless, what are your contracted speeds?

[Grace721]

Even without the router the internet has been rubbish but when the router came the internet was fine during the day not good but at least things loading then stopped at night and it’s been around 11-12 hours since it’s been down I’m even getting 0.24mpbs and the internet has completely stopped working and I’m running out of data and if this continues I won’t have any other way of contacting people for help seen has Talktalk isn’t receiving calls. 

[Divsec]

Hi @Grace721 sporty I'm not understanding you correctly, I think I'd better leave it to the OCE team too help you they will be able to look at your setup and advise.

They will get to you as quickly as possible

[OCE_Debbie]

Hi Grace721

I'm sorry to hear that you are experiencing issues with the connection.

I have optimised your connection and the sync speed has increased to 3.6mb.

Please let us know how the speed compares following this?

Thanks

Debbie