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Internet

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3 REPLIES 3
Natalie135
First Timer

My internet keeps going off or buffering or whatever its doing when it flashes yellow , it's happened so many times over the past few days and it's starting to be a pain

Natalie135
First Timer

I mean when it flashes orange 

Skynet_TX
Community Star

Hi @Natalie135,

 

If the white light goes out, then it flashes amber, then amber/white, that means the router is losing connection with the internet and is having to reconnect.

 

It would be worth going to the Service Centre to ‘Run a live connection test’ on your phone line, this will indicate if there is currently a fault on your line. You can also access this from the ‘My Account’ site.

 

Also, if you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line).

 

If your master phone socket has a test socket then you could also try the router in there, that would then eliminate any of the phone wiring in your home as being a possible cause of the problem.

 

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

 

Don't post any personal details in this thread, just add them to your community profile.

 

Then they will hopefully be able to respond to this post within a working day or two. You may get faster support from the live chat or by phoning up during opening hours.

OCE_Michelle
Community Team - TT Staff

Hi Natalie,

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks