on 02-10-2021 02:04 PM
Several occasions recently the internet has cut out. We have to turn the modem off then on again to reconnect. Not good when your in the middle of banking. This not great as we also lost landline early last week which needed attention by BT. We are coming to end of contract in I to October good time to move in on. Can one of the OCEs pick this up. Thanks
on 11-10-2021 10:46 AM
OK, if you need further help or there are any reoccurring issues, please let us know.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 11-10-2021 09:43 AM
on 11-10-2021 09:02 AM
on 09-10-2021 03:48 PM
On Saturday 09.10 we are getting as low as 2.4 , 17, 23, 7. Not very good is it. What do you suggest or this normal? Thanks
on 06-10-2021 09:56 AM
Hi Michelle we have been away since Monday to Friday so could you wait till Friday I will report back. Thanks for your help ☺️
on 06-10-2021 09:09 AM
on 04-10-2021 09:00 AM
on 04-10-2021 08:48 AM
I've run a test on the line now which is clear. Would it be possible to post back here in 48hrs and we can re-check the connection stats again to see how the stability compares?
on 04-10-2021 08:32 AM
It has happened recently 3 times I don't know what happens during the night but couldn't sleep last week I was downstairs at 1.35am and the internet was. down. I do remember the we have had issues in the past that needed adjustments at the BT mainbox. Thanks
on 04-10-2021 08:22 AM
on 04-10-2021 08:19 AM
It seems ok we shut down for 30mins since then ok. But it does happen . Would it be advisable to turn off for a week while away,?
on 04-10-2021 07:07 AM
on 02-10-2021 04:01 PM
Do the 30 minute switch off just once, and then leave the router running till staff get back to you on this thread.
See if the connection holds up better over the 48 hours or so once you have done that, @silverbird63.
on 02-10-2021 03:23 PM
Landline sorted. Do we leave internet off 30mins then . Tried plugged into main socket no problems with house. I think it could be modem?
02-10-2021 02:52 PM - edited 02-10-2021 03:00 PM
@silverbird63, could you confirm whether the recent issue with the landline was resolved?
Link to your other thread:
One of the first questions staff will ask when they return is whether you are noticing any crackling etc on the landline.
Staff will be back on Monday.
They will probably ask whether you have left the router off for 30 minutes to start a new session - not just a minute or two.
Further guidelines are here:
Leaving the router plugged in at the test socket, with a micro-filter, will help exclude the possibility of a fault within your house.