Hi all. I've been trying to play a computer game (Warhammer online. Return of Reckoning) and no matter what I do (re installing, hotspot ) it just wont connect to game server. I used a 4g dongle and it connects and I took computer to family members house and it works (virgin broadband). People have tried to tell me it was possibly being blocked but can't seem to get an answer from TalkTalk. Don't really want to change ISP for one game as everything else is working fine but feel there should be a solution somewhere.
Any advice would be fantastic.
I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.
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I'm sorry to hear this. Do you receive any error messages when you're unable to connect? Have you tried switching the router off for a full 30 minutes and then retested this again?
Hello. yeah i've tried that. Tried turning off fire walls, kids safe and home safe. It works perfectly when not connected to my internet. The message after it won't connect to game server is " Authentication failed-- application will now terminate"
It sounds to me like a username/password error between the software on your device & the game server on the internet.
I think you need to take this up with the internet site concerned and possible do a password recovery if they offer this. It really does not seem like a TalkTalk issue at all.
You seem to have forgotten to add the screenshot. Can you give the web site address of this game's support site?
Thanks, reading through that, you first connect to something called a "lobby" port and then you have to connect to the game server port. It says:-
Firewall/ISP is blocking game server port (different from lobby server port 8048)
So what port number is this game server port & is it over TCP or UDP, or is it dynamically assigned by the lobby session?
Please can you find out, then I will try to find out if the router's firewall blocks it in an outgoing direction or not?
Please see attached Keith.
Good and Bad logs (Good from Virgin Broadband, Bad from talktalk connection).
My PC does work fine on Virgin, so seems to be a problem with my talktalk router or ISP blocking the IP / Port.
Any help appreciated.
That may well be the case that TT is blocking the game server port as both seem to connect to the "lobby" port 8048. However, what these logs don't tell me is what is the TCP or UDP game server port.
You will need to find this out from the game manufacturer, then once I know the port I can try & verify if the port is blocked. I can't do this if I don't know the port details.
As I said in a previous post where is the game server port located, is it on some internet based Warhammer server, or is it is port on your Warhammer application on your device?
TCP port 80 (along with 443) are the main ports used by all browsers. There is no way that it is blocked by TalkTalk. However, I will now pass this over to the OCEs in case the URL is in a blocked list or something.
Can you log into the router and change the DNS to 126.96.36.199 & 188.8.131.52
Then retest. You mention you have tested the game on your phone over 4g.
Once the DNS is changed can you also test the game from your phone via the wifi / talktalk router. This will check from a 2nd dive over the talktalk connection.
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