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Is Talk Talk uk blocking my computer game?

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Community Team - TT Staff

Hi Tonzy81,


Can you please run a traceroute to www.google.co.uk and another to the game server, and can you post the results. 

 

https://help2.talktalk.co.uk/how-do-i-perform-ping-or-traceroute


Thanks

Chris

Participant

Tracing route to google.co.uk [172.217.18.3]
over a maximum of 30 hops:

1 * * * Request timed out.
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 54 ms 53 ms 56 ms fra15s28-in-f3.1e100.net [172.217.18.3]

Trace complete.

 

 

 

 

 

 

 

 

Image PID Send (B/sec) Receive (B/sec) Total (B/sec)
WAR-64.exe 13696 4 2 6
hydra.exe 12204 572 1,075 1,648
HPNetworkCommunicator.exe 6584 612 306 918
SearchUI.exe 7252 141 705 846
chrome.exe 7456 244 189 433
NVIDIA Web Helper.exe 6644 62 59 121
NVIDIA Share.exe 11056 59 62 121
svchost.exe (NetworkService -p) 2288 23 33 55
chrome.exe 6676 12 35 47
cmw_srv.exe 3732 0 19 19
System 4 17 0 17
RoRLauncher.exe 4420 4 7 11
OneDrive.exe 11672 1 4 4
netsession_win.exe 11832 2 2 4
nvcontainer.exe 3700 0 3 3

 

 

 

 

Is this any help?

 

Thanks

Community Star

Unless you have edited this, you are not even reaching your router.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

Participant

Hi. Not changed anything pal. Not a computer clever person so just followed the instructions. Just tried again and got same results. Everything working fine in house tho (Tv, wireless , xbox, other online games)

 

 Sorry for being a pain

Community Star

From memory, this game is running on a PC, which you don't list in your other post as being a device that is working OK. From a very quick re-read of your posts, I don't think you mention if this is on a wired or wireless connection to the router. With the tracert showing you are not even reaching the router, please can you double check your connection to it?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

Participant

Good evening.

  Computer is wired and it works fine. Re set router and got this

 

Tracing route to google.co.uk [216.58.210.35]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 7 ms 7 ms 7 ms host-78-151-229-229.as13285.net [78.151.229.229]
4 7 ms 7 ms 6 ms host-78-151-229-232.as13285.net [78.151.229.232]
5 12 ms 13 ms 12 ms host-78-144-9-205.as13285.net [78.144.9.205]
6 14 ms 14 ms 13 ms host-78-144-4-33.as13285.net [78.144.4.33]
7 * * * Request timed out.
8 15 ms 15 ms 15 ms 172.253.68.214
9 13 ms 13 ms 13 ms 74.125.242.115
10 13 ms 12 ms 13 ms 72.14.237.53
11 13 ms 13 ms 13 ms 64.233.175.112
12 14 ms 13 ms 13 ms 108.170.246.161
13 14 ms 13 ms 14 ms 108.170.232.105
14 12 ms 12 ms 12 ms lhr25s11-in-f3.1e100.net [216.58.210.35]

Community Star

Nothing I can help with that then, I'll leave it in the hands of the OCEs.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

Community Team - TT Staff

Hi Tonzy81,


Has resetting the router made any difference to the issue with the game?

Chris

Participant

Hi

 No it hasn't helped. It's running fine on 4g though my phone.

 

 Thanks

Community Team - TT Staff

OK thanks, could you run a traceroute to the game server and post the results and we'll pass it over to our network team


Chris

Participant

Hello.

 

  Sorry late reply. Not really sure about running traceroute to game server. Wasn't sure how to do it. Asked on game server and was given this IP address. Does this help?

 

Tracing route to ip46.ip-178-32-58.eu [178.32.58.46]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 7 ms 7 ms 7 ms host-78-151-229-229.as13285.net [78.151.229.229]
4 7 ms 7 ms 7 ms host-78-151-229-232.as13285.net [78.151.229.232]
5 15 ms 15 ms 15 ms host-78-144-10-178.as13285.net [78.144.10.178]
6 15 ms 14 ms 15 ms host-78-144-9-199.as13285.net [78.144.9.199]
7 14 ms 14 ms 14 ms host-78-144-14-153.as13285.net [78.144.14.153]
8 15 ms 14 ms 14 ms be100-112.ldn-1-a9.uk.eu [91.121.131.155]
9 18 ms 20 ms 18 ms be103.gra-g1-nc5.fr.eu [91.121.215.178]
10 * * * Request timed out.
11 17 ms 17 ms 17 ms be5.gra-z1g1-a75.fr.eu [37.187.232.75]
12 17 ms 17 ms 17 ms po5.gra-z1b9-a70.fr.eu [92.222.61.180]
13 23 ms 17 ms 17 ms 92.222.62.22
14 17 ms 17 ms 18 ms 158.69.61.9
15 18 ms 17 ms 17 ms ip46.ip-178-32-58.eu [178.32.58.46]

 

 Thanks

 

Community Team - TT Staff

Hi Tonzy81,

 

Thanks for running the test, I've raised this to our network team for further investigation. Can you bump the thread on Monday and we'll check for updates

 

Chris