Broadband help

For queries about your TalkTalk broadband service.

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Is this website a scam or a joke?

First Timer
Message 2 of 2

I have been searching for a support phone number or live chat links and can't find them anywhere. The supposed "live chat" link in the TalkTalk email just takes me to the community site.


Community Star
Message 1 of 2

LiveChat to TalkTalk support is here:  Our LiveChat team.  Wait for the light blue Chat now button to appear; It's grey or clear when busy or offline.


Opening hours are here:  When to contact TalkTalk?


TIP - Pause tracker blocking in the browser, ad-blockers and similar blocking software to avoid conflict with LiveChat's operation.

Calls to Customer Services on 0345 172 0088, 0345 172 0044 TalkTalk Mobile option 1, Loyalty renewals and cancellations on 0345 172  0046, Retentions on 0345 172  5157, if you're thinking of leaving, and Future Fibre enquiries on 0345 172 0074 are free from a TalkTalk home 'phone but otherwise are at a standard landline call rate.


For calls to Customer Service agents from a mobile, use 0203 441 5550.

TalkTalk supports the Text Relay Service: It's 18001 then 0345 172 0088.


More help is right here on  Community or  Facebook or  Twitter from the social media teams. There's also  Service Status information on major ongoing service impacting faults and you can run an individual  Broadband service check from your MyAccount.

GondolaVolunteer 2017-2021

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