Broadband help

For queries about your TalkTalk broadband service.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Just received Hub. Barely connected!

aashish1174
First Timer
Message 2 of 2

I just received my hub and I'm able to go online. However, a speed test (using speedtest.net) shows the download speed is only 0.3Mbps and upload is around 1.0Mbps. Please help!

Here are some details:

1. Connected the DSL cable to the socket labelled 'broadband' (pre-filtered output)

2. Connected to the hub from mobile over wifi.

3. Not yet tested over ethernet (laptop). 

 

I understand there could be some fluctuations initially, but 0.3Mbps is hardly any speed at all! Please help!

 

Thanks.

0 Likes
1 REPLY 1

Michelle-TalkTalk
Support Team
Message 1 of 2

Hi aashish1174,

 

Please can you update your forum profile to include your telephone number so that we can look into this further. To do this go into "my settings" then "personal information" then add your details.

Please do not post any personal information on the forum.

 

Thanks

 

0 Likes