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Keep loosing internet connection,

Bmarsden
First Timer
Message 5 of 5

Upgraded to faster broadband ,since keep loosing Internet connection,but still connected ,the white light on router remains on ,spent several hours on live chat and call with talktalk ,no problems with line etc they tell me ,but it's driving me mad ,wish I'd never changed

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4 REPLIES 4

Message 1 of 5

Hi Bmarsden

 

Have you tested different wireless channels to see how the connection compares?

 

Change your wireless channel

 

Thanks

 

Debbie

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Message 2 of 5

All our connections are wireless

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Michelle-TalkTalk
Support Team
Message 3 of 5

Hi Bmarsden,

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

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KeithFrench
Community Star
Message 4 of 5

Does this happen with just wireless connections or wired ones as well?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?