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Laptop won't connect to network with wifi - whilst other devices OK

cashew
First Timer
Message 3 of 3

Please can you help, my Acer laptop stopped connecting to our home network (Talk Talk) using wifi. My laptop is registering the network and that of our neighbours (they all appear on the list of available networks). When I turn off our talk talk network my laptop registers that the network is no longer available. I am able to connect to talk talk network with ethernet cable, and I can connect to my work's network using wifi. Other devices belonging to my family (phones and laptops and playstation) will all connect to our home talk talk network via wifi except for my laptop. I have tried uninstalling and reinstalling the wireless driver, turning off windows firewall and various other things that I can't even remember over the last couple of days. Any suggestions for fix?

 

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Message 1 of 3

Hi cashew,

 

How are you getting on? Do you still need assistance with this?

 

Thanks

 

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Skynet_TX
Community Star
Message 2 of 3

What exactly does the laptop do when you try to connect, do you get any error messages etc. ?