on 01-08-2021 08:35 PM
For some weeks I have been losing internet when connected via wifi. All is o.k. via ethernet connection. Tried resetting router several times. Problem persists. This happens on four devices.
on 03-08-2021 10:23 AM
I've a router on the way to you so we can rule this out as a potential cause.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 03-08-2021 09:36 AM
on 02-08-2021 11:39 AM
Thanks for updating your Community Profile.
The line test is detecting a potential landline fault. Are you experiencing any faults with the landline service? (noise on the line)
on 02-08-2021 11:11 AM
Hello I've updated profile. The roter is a Huawei HG633. I've tried all thes suggestions multiple times but the problem persists. As I said earlier connections via ethernet are perfectly o.k. I'm not losing the wifi signal at all, just bthe internet.
on 02-08-2021 08:50 AM
on 01-08-2021 08:42 PM
What make / model of router do you have ?
There are a few things you could try to see if it is Wi-Fi interference causing the problems.
Split the SSID's on the router, this will allow you to give the 2.4GHz and 5GHz network bands different names, so your Wi-Fi devices will then see those two networks separately, you can then try connecting to one or the other to see if one gives a more reliable connection than the other. Doing this in itself won’t fix the problem, but it makes it easier to troubleshoot as you can easily see what device is using what band.
Change the channels that your router broadcasts the Wi-Fi signal on, you can use free smartphone Apps like this to see what channels are being used within range of your smartphone, you can then change your router to use channels that are less congested.
If trying the above makes no difference then it may indicate an issue with the router, the staff here would be able to help with that.
For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.
Don't post any personal details in this thread, just add them to your community profile.
Then they will hopefully be able to respond to this post tomorrow.