I have spent over two hours on the phone clearly not UK based regarding no internet connection even though I have Wifi. I have just received a new router but the problem remains the same. Talk talk have now arranged for an engineer to attend but that visit is a week away. As I run my own business this is just unacceptable. I have to say that up until now I have never had any issues relating to their service. Would anyone have a quick fix that I can try as a matter of urgency. Can I contact a UK based customer service ? Please help. Thank you
I can see there is no internet connection, Can you check the home phone and confirm if you have a clear dial tone on your line ?
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Hi Karl, thank you for getting back to me. Yes there is a clear phone line. The talk talk engineer has been and stayed that it was the external connection into the house that was at fault. I guess the server to the Router. A BT engineer has been appointed to check there end. Still not sure why that would be as the contact centre stated that the signal into the house was good??
The talk talk engineer did say that there was two possible connections both fibre optic and the old system which he found rather odd as we do not have fibre optic service.
All sorted. Apparently an engineer at the exchang connected to the fibre route and not the adsl. Hence no internet even though I had a signal for WiFi and broadband.