We got a new up-to-date router a few months back, as every so often the signal would just stall. The new router appears to have solved this issue.
However, I thought this might also help with another issue - low broadband line speed. Using TalkTalk's and 3rd party line speed checkers, the speeds are consistently as follows:
Download - 2.5Mbps to 3.5Mbps
Upload - 0.8 Mbps to 1.0 Mbps
We've had broadband for about 10 years or so.
Q: I would have thought we'd be able to get more than an average of 3Mbps, which to my mind is *very* low.
Thanks for your post, sorry that you are having problems.
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I ran a test at 12:36pm
Download is now 8.12Mbps
Upload is now 0.78Mbps
The Download speed has noticeably improved. The upload speed doesn't seem to have changed much (why?).
Q: All these years, why have we been paying for around 60% less broadband speed than we could / should have had, and been entitled to? This doesn't really feel like 'what matters to the customer', and feels like we've been paying for a service that we didn't fully get. Could you please provide as full an explanation as possible.
Your line is ADSL, and the speed and stability of the line are affected by the length of the line (distance from exchange) and also the age and quality of the line. How many connection points (joints) are on the line etc.
By optimising the profile this has lowered the SNR
This is not to say that the speed will remain at that level, only time will tell. If a line is unstable or has an increase in errors or dropping connections, the automated DLM system may lower the profile (reducing the speed) to increase stability of the connection.
With regard to the upload speed, the maximum speed under optimal conditions will always be set at 1mb.
At 0.78mb, this is correct for the length of the line.