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Low upload speed

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6 REPLIES 6
Highlighted
First Timer

My upload speed was 1147Kbps on 24/02/2020now it hs fallen to 675kbps - Why?

Screenshots attached

Speed on 24-02-2020.JPG

Speed on 16-03-2020.JPG

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Community Team - TT Staff

Hi briantjoy,

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Highlighted
Community Team - TT Staff

Hi brian,

 

Thank you 🙂 I've optimised the connection now, please let us know how the speed compares over the next 24hrs.

 

Thanks

 

Highlighted
First Timer

Ta!

Highlighted
Community Team - TT Staff
Highlighted
First Timer

Michelle

Download speed has now fallen by 1612Kbps

Screenshot attached

Speed on 18-03-2020.JPGBrian

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Community Team - TT Staff

Hi brian,

 

I'm sorry for the delay. I've re-checked the connection stats and I can see that DLM has increased the sync speed this morning. How is your speed at the moment?

 

Thanks