on 27-07-2021 02:16 PM
Over the passed month I keep having multiple disconnections from the Internet through a wired connection.
It will drop for a few minutes to 10 minutes multiple times.
Could there be a fault on the line?
on 30-07-2021 11:45 AM
Thanks for your reply.
Ok I think we are best to progress this as a voice/landline fault as noise on the line can affect the BB connection.
I have escalated this over to Openreach to be investigated by a line engineer and we should receive further updates from Openreach within the next 48-72hrs.
on 30-07-2021 07:32 AM
Thanks for your reply.
Is this noise loud enough to be heard on a telephone conversation? Is the noise still present if the router is removed from the line (just the phone at test socket)
on 29-07-2021 07:58 AM
I've run a test on the line which has detected a possible voice fault. Is the voice service ok with no noise on the line? Does the main socket also have a test socket?
on 28-07-2021 07:03 AM
I'm sorry to hear this.
I'm unable to locate any details with the telephone number in your Community Profile, have you added the correct landline number? (please do not post the number on this thread)
28-07-2021 01:11 AM - edited 28-07-2021 01:12 AM
I have this happening to me as well since Saturday. Constant intermittent disconnects anywhere between 5-30 minutes, lasting 30s to 15 minutes. Can't really do anything online without the connection dropping out, have tried a couple of different talktalk hubs, changed the cables, tried the test socket, talked to agents on live chat who said they tested my line but disconnected the chat and nothing has changed. Main PC is hooked up via Ethernet so I can't see interference being an issue
on 27-07-2021 09:23 PM
Ok, if the connection comes back again by itself (without you having to restart the router or the device) then this does not sound like one of the common causes for this model of router losing connection. But the staff here will be able to pick this post up tomorrow to investigate further, if they did feel it might be a fault with the router itself they would be able to arrange a replacement for you.
on 27-07-2021 09:16 PM
The routers light stays white.
3 wireless connections and 2 wired will drop. Looking on the router page the Internet connection switches between on and off, but too quick for the light to react. The router is a talk talk WiFi hub (black with orange).
Will double check router status when it happens again but usually it's in the evening
on 27-07-2021 07:27 PM
What do the light(s) do on the router when you have these disconnections, knowing this would help determine if the router is actually losing its connection to the internet and having to reconnect.
Do you have any other devices, do they lose connection at the same time.
What make / model of router do you have ?
The TalkTalk staff on this community will be able to help, they will hopefully be able to respond to this post tomorrow.