on 22-09-2021 04:37 PM
Up to about 2 weeks ago my Internet speed was 0.85 Mbps now its down to 0.40 Mbps and close to unusable and will not support 2 ipads , and pages take ages to load.
I phoned up 2 days ago only to be told that my guaranteed minimum speed is actually 0.40 Mbps so they couldn’t help me, I explained that my speed has been 0.85 Mbps for a long time.
I have had this problem before 4 or 5 months ago, an open reach engineer was sent out and sorted the problem, seems a week before they had to renew cables in a manhole, and because I was on talk talk they couldn’t reset my Internet connection in the switch room it had to be done by talk talk, so he phoned up talk talk and asked them to do it, I actually got 1.2 Mbps for 2 weeks, then it dropped to 0.85 Mbps and stayed there till now, so I don’t understand what’s going on.
So like I said, I am now left with Internet that hardly supports 1 device, what do I do, can you help me.
on 04-10-2021 02:24 PM
on 04-10-2021 12:43 PM
OK I've restarted the optimisation process. If you could leave your router connected to your test socket we'll see if DLM settles on a faster speed
on 04-10-2021 11:54 AM
on 04-10-2021 11:41 AM
I took the socket front cover off and plugged the router directly into the test socket, and waited for ages, but the broadband and Internet lights wouldn't come on,
I had to put the cover back on to get any Internet
on 04-10-2021 11:17 AM
on 04-10-2021 10:39 AM
I'm sorry to hear this. I can see that the sync speed has dropped slightly due to a high number of errored seconds on the line. Is there any noise on the voice service? Does the main socket also have a test socket please?
on 04-10-2021 10:34 AM
I seem to be having problems again with the speed, it's not been good over the last few days, with speeds as little as 0.1 at times, certainly no where as good as when you optimised my connection.
on 23-09-2021 10:40 AM
on 23-09-2021 10:37 AM
Many thanks for your quick response
I have done a few speed tests and now at the moment my speed now is around 0.80, so optimising my connection has helped, pages now opening quicker.
I will monitor this improvement over the next few days, and get back to you.
Many thanks for doing this it is much appreciated.
on 23-09-2021 06:32 AM
on 22-09-2021 05:25 PM
Goodness me, you must be on an ADSL connection a long way from your exchange. Is an upgrade to FTTC not available to you? Otherwise, your only option would be to follow government guarantees as outlined by Ofcom here: