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Mobile phones not working on WiFi

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3 REPLIES 3
gillsqf
First Timer

I have recently switched to TalkTalk and am on the verge of cancelling - since the switch, our mobile phones rarely work on the WiFi - each phone appears to connect, and the status on the phone says 'Connected, good quality', but the internet does not work on the phone unless we switch the WiFi off. Has anyone else had this problem? All other devices such as iPads, the TV etc seem to be working fine.

Divsec
Community Star

Hi, Gill welcome to the community your post has been flagged for assistance and you should hear during the day.

In the meantime please check your community profile and add your landline phone number

You don't mention the make of the phone?

Regards Divsec, I don't work here, know little, and have too many opinions.
Community Team

Hi gillsqf

 

What make / model are the phones.

 

Are there any errors etc ?

 

What model router do you have.

 

Also, please add your home phone number to your Community Profile so I can take a look.

 

Thanks

 

Karl. 

Community Team

Hi gillsqf

 

Are you still having issues or require assistance from the team.

 

Thanks

 

Karl.