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Move master socket

Popular Poster
Message 21 of 21

Hello, our master socket is currently in the eaves storage in our loft (I can't think of a worse place!). We would like to move it to come into the house by the front door and this will be an external move. I have chatted with an agent, explained what I wanted and they have booked a TalkTalk engineer to come tomorrow for a cost of £65. I queried this as from other questions on the forum it seems I need an Openreach engineer (and this would cost £128). However, the agent confirmed that a TalkTalk engineer would be able to move the mastersocket externally. Does anyone know if this is correct/have things changed? I really don't want to pay £65 just to be told I need Openreach! Thanks in advance.