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My broadband router is not issuing IP addresses when I connect via Wifi or ethernet.

B34RDY
First Timer
Message 5 of 5

My broadband router is not issuing IP addresses when I connect via Wifi or ethernet.

I have reset the router with the reset hole at the back and left it off for about 3/4 of an hour. Still the same issue.

I cannot access the router's dashboard because I cannot get an IP address.

The white LED is on so it appears to have a connection to the interwebs but it's not letting me get to them.

Can anyone from talktalk force the useless brick to have a long hard talk with itself and get it to do it's job properly, please?

That was the last bit of humour I had left.

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4 REPLIES 4

Michelle-TalkTalk
Support Team
Message 1 of 5

Morning,

 

I'm sorry for the delay. Did you get through to our Live Chat Team or do you still need assistance with this?

 

Thanks

 

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Gliwmaeden2
Community Star
Message 2 of 5

Click on Chat Now on this page,  @B34RDY:

 

https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529

 

It took a while to actually load for me just now.

Gliwmaeden2, a fellow customer.
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B34RDY
First Timer
Message 3 of 5

Thank you for your reply.

How do I start a live chat with someone to sort this out? Any idea?

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Gliwmaeden2
Community Star
Message 4 of 5

Staff are not on here at weekends, @B34RDY.

 

Please look out for a reply from Monday onwards. 

 

I've moved your duplicate post out of the way. 

Gliwmaeden2, a fellow customer.