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NHS homeworker

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My name is Amanda Legge-Hillier 01761569275 I ordered fibre with a go live date of 27th March. I have no internet at all. I book & cancel surgeries from home & am severely asthmatic.  I need my broadband reinstated.  I'm happy not to have fibre but I need something please? Can anyone help? 

AJ Legge-Hillier