Hi, I have just joined TalkTalk. My TV connected to Wifi and worked fine. However, PS4 and all mobiles connected but the Wifi was not working. I've called TalkTalk and after 90 minutes on the phone they gave up and said to give it 24 hours. So I've spent some time researching this and managed to find an article that mentioned changing DNS to 22.214.171.124 etc. This worked, but to do this I had to change from DCHP to Static (yes I have no idea what I'm talking about, please bare with me.) I then noticed my NAT was disabled. I've read up about this but it makes no sense.
So finally my question; why did I have to do all this to get our gadgets to work? Has this somehow limited my speed etc and is it ok that my Nat is disabled?
Thanks in advance.
NAT (Network Address Translation) is the same as Port Forwarding & is only ever required when you have some sort of server in a game, application or device where other people need to establish a connection from the internet to that device etc.
Please give me more details on exactly what you mean about NAT in your case & please elaborate on what you changed from DHCP to static (I assume a device's IP address). It is not a problem when you say you do not know what you are doing, but you shouldn't make such changes with consulting someone who does know.
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
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Yes, you could trying changing the DNS setting back to TalkTalk settings to see if this is still happening. I've also included a Help Article below in regards to HomeSafe as it would also be worth checking this.