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Need To Get An Engineer Round

First Timer
Message 3 of 3

I need to get an engineer round, A box the phone cable runs through has come off the wall and I can see bare wires exposed to the elements.


I want to get it looked at before it comes apart or gets water in it and short circuits and I lose phone and internet.


I have reported this several weeks ago on live chat but every time I now try to get on live chat to find out what's happening it says it's too busy.


Please can you fix this soon, my wife and I are working from home and our two kids also need to do homework.


Support Team
Message 1 of 3

Hi roystonsmith,


I'm sorry for the delay. Did you manage to get through to our Live Chat/Tech support Team since your last post?





Community Star
Message 2 of 3

Live Chat is the only option before Monday, @roystonsmith.


It opens at 9am. Blue background banner when available:


That page also shows full details of opening hours for Chat and phone.


Phone help opens Monday at 9am


03451 720046


Staff reply on here Monday to Friday. Please keep an eye out for their response later in the week. 



Gliwmaeden2, a fellow customer.