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Need help in replacing router for VPN

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5 REPLIES 5
Highlighted
First Timer

Hi,

 

I am facing the same issue as mentioned in the below thread i.e is when connected to VPN the remote desktop doesn't work properly. The solution is to replace my existing router DSL3782 with HG633. Please do the needfull

 

https://community.talktalk.co.uk/t5/Fibre-Broadband/Can-t-Connect-to-Remote-Desktop-Faster-Fibre-wit...

rohit singh
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Community Team

Hi,

 

Can you please add your home phone number to your Community Profile so I can locate your details.

 

If unsure of your number, simply dial 17070 from your land line phone and this will confirm the number for you.

 

Please reply when this has been updated.

 

Thanks

 

Karl. 

Highlighted
First Timer

Hi,

 

I have added the phone number, though I do not use a phone instrument.

 

obscured for customer security

 

Rohit

rohit singh
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Community Team

Hi rohit69,

 

I've ordered a router, it should be with you within a couple of days but please allow up to 5 working days for delivery

 

Chris

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First Timer

Hi,

 

Thanks for your help. It was quick delivery and sorted it within a day. Really appreciate that.

 

Rohit

rohit singh
Highlighted
Community Team

Hi Rohit

 

That's great, thanks for keeping us updated 🙂

 

Debbie