A few hours ago an Openreach engineer fixed a fault on my line.
He said that within one hour my profile would reset and take my speed from 1.4 back up to around 9.
This hasn't happened and there's no way to contact TalkTalk as understandably they have closed their centres
PLs can anyone help?
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Just keep the router powered and connected 24/7 and recheck in the morning to make sure SDLM has moved the speed upwards. The speed might change in steps rather than in one go. Let us know if nothing has changed and we'll ask TalkTalk to check the line.
The line should have had a disconnect around 5 or so hours ago if SDLM has started to recover the line performance.
Carry out just the one power off of the router and switch on again after a minute.
Then check the sync speed. Then leave the router powered and connected.
I've requested the TalkTalk team to take a look at the line performance and if deemed necessary to start a line reoptimisation sequence.
If the router isn't connected to the Master Socket then just a heads up that they may request you try that and possibly connect via a microfilter to the hidden Test Socket (if there is one) to rule out any issue with the Master Socket faceplate.
I've optimised DLM for you.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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