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Need new router

CalumH
Sightseer
Message 3 of 3
Hi is it possible for me to order a new router( i think i should have got a new one when i switched to my current contract but i never recieved one) my old one is starting to play up a bit. its not letting my phone connect to the wifi signal, it disappears about 30 seconds after it has just been reset. Its listed in the wifi signals on my phone then it just goes away its started doing it a little to other devices too like my xbox and ipad tried resetting it to factory settings but no change also tried updating but with similar results also tried customisation changing wifi channels and such but i cant seem to keep the signal for more than a minute or so any help welcome. -cheers
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2 REPLIES 2

Debbie-TalkTalk
Support Team
Message 1 of 3

Hi CalumH

 

I'm sorry to hear this.

 

I have ordered a replacement router for testing, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

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ferguson
Community Star
Message 2 of 3

You don't automatically get a new router if you renew. Which make/model do you have currently and what is the software version.?

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